Visual Paradigm Online allows you to customize your own journey map template, too. You can quickly create journey maps you want even without any experience! All you need to do is to select a suitable certificate template and enter your own content! Worry about journey maps being borded and not modern enough? Don't worry! Visual Paradigm Online's Customer Journey Map maker provides a wealth of journey map templates and easy-to-use drag-and-drop design tools. Visual Paradigm Online helps you design professional journey maps. Story are being told from the perspective of customer, which provides insights of the total experience from the customers, helping your get a better understanding and addresses customers' needs and pain points as they experience your product or service. View and play PowerPoint presentations online.Ĭustomer journey map illustrates the relationship of a customer with a business over a period of time using storytelling technique and visual cues.